Customer Care

Customer Care

To Our Customers

We strive to provide quality products and excellent personal service to all of our customers. If you have a question about a particular product on our site, please feel free to email us at and we will get back to you as soon as possible. If you have an urgent request or inquiry, please feel free to call us at 877.287.9708 and we do our best to assist you.

We are open Monday thru Friday, 10am to 6pm Pacific Standard Time and by appointment on the weekends. If you call after business hours, please know we will be in touch as soon as we open the next business day.


All in-stock merchandise is processed and shipped between 2-3 business days.

We do have exceptions for the following customized and made to order products: Pillows Lampshades Custom Bedding

These items are made to order, so their lead time is 4 – 6 weeks depending on the quantity you are ordering. We do our very best to keep our customers up to date on the progress of their order, so you will receive an email from us if there is any delay or unforeseen interruption.


If for any reason, you are not happy with the purchase of in-stock merchandise, you may return or exchange the items within 10 days from the date of delivery. All products must be in original packaging, not used and in sellable condition. Your original packing slip must be included with your return.

Customized merchandise cannot be returned or exchanged, unless these items have arrived damaged. If you see an error immediately after placing your order, please call us (877.287.9708) so that we may assist you in correcting the order. You must contact us within 24 hours of the order being placed to make any corrections or changes, and we will do our best to accommodate your request, although changes are not guaranteed.

If you items arrived damaged, please call us (877.287.9708) immediately to replace the damaged item or to arrange a refund. We reserve the right to deny compensation if we are not contacted within 48 hours of the order being received, based on the delivery confirmation of the UPS tracking system.

Refunds will be credited back via the same payment method made to make the original purchase. Please allow one to two billing cycles from the day you return the merchandise for your account to be credited. We do not accept COD returns.

Sales Tax

We are required to collect sales tax on purchases shipped within the state of California. Tax is calculated based on the total order and the current tax rate of 8.25%.

Order Cancellations

It may be possible to cancel your order within 24 hours of placing the order on merchandise EXCEPT for Pillows, Lampshades and Custom Bedding. Cancellations are subject to approval, you must contact us via email or phone if you wish to cancel your order.

Custom orders cannot be cancelled. Custom bedding, pillows and lampshades are immediately put into production after your order is placed, therefore these are not available for refund or exchange unless they arrived damaged. Please make your selections carefully and double-check your order for accuracy.


All pricing on is in US Dollars. At this time we accept Visa, Mastercard, American Express and Discover. If you would like to get in touch about a different payment method, please feel free contact us.

Privacy Policy

We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used for our own records in case we need to contact you about your order. Transactions on our site are secured using 256 bit SSL encryption and your credit card information is never stored.

Hillary Thomas Designs strives to ensure the security and safety of it’s customers and reserves the right to refuse any order which raises concern. If there appears to be irregularities with an order, will will contact the customer before processing the order to protect his or her interest and ours.